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Shipping
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Shipping-costs (for standart delivery):


Germany: 5€

EU: 15€

World / outside EU: 30€

 

Free delivery for orders over 500€

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TAX free shooping

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Non EU customers will get the 19% VAT back.

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Returns & exchanges

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TO INITIATE A RETURN, PLEASE EMAIL store@versuchskind.com TO REQUEST A RETURN AUTHORIZATION. 

Return address:

VERSUCHSKIND

Hintz & Hintz Design GbR

Bessemerstr. 16

12103 Berlin

Germany
 

WE ALLOW RETURNS AND EXCHANGES WITHIN 14 DAYS OF THE ORDER DELIVERY DATE.

ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED.

THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN.

FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. RETURN SHIPPING WILL BE PAID BY CUSTOMER.

A FULL REFUND, LESS THE ORIGINAL SHIPPING COST, WILL BE ISSUED IMMEDIATELY UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO POST TO YOUR ACCOUNT.

IF WE DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. 

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT store@versuchskind.com